I sold a Barbour jumper for £40. So I checked the tracking information and a delivery was made. So we cannot know the truth in any situation. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. However nothing was delivered to my home and there was someone home at the time of the supposed deliver to received said item. -Buyer picked up the package at the Post Office where it was handed to him. Customer says via eBay message, on 1-7-2018 'not received'. If you used their label, please remind them that they should help you: https://www.mercari.com/help_center/article/86/. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Sold a book to a buyer in ROCKLIN, CA in early January … Buyer just sent me a email that he did NOT receive the book. Follow Linkedin. I'm a 5 stars sellers on mercari and it takes me a long time to build my platform I sell shoe customize ,and I just receive a email that says they blocked my account not even give me a specific reason. Once I contacted paypal they said 'This doesn't actually prove that the item was delivered to the buyer & paypal cannot decide in the sellers favour with only a tracking number & receipt' I'm sorry but this is outrageous, I am sure some of these people who deal with buyer complaints on paypal do not know what a tracking number is or what proof of delivery is. Press question mark to learn the rest of the keyboard shortcuts, https://www.mercari.com/help_center/article/86/. Sellers are of course advised that it is best to send everything tracked. They said they can’t confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. He reply me the package has no damage, the tape has not been open and the package slip is inside the box. Fortunately my buyer did not open a case. The funds go to the seller. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. It was approved. Comment . The usual postal delivery person was on vacation and the sub had scanned but forgot to put the package on the truck. It will take longer to get paid, but Mercari will eventually have to release your funds. Not to scare you, but I failed to get a receipt when I dropped off a refund item that I had been scammed on. Their customer service does not help sellers. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Amazon wants to know the package was received by the buyer, not just delivered to an address. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. Obviously now for all items a buyer purchases, they can not complete their purchase as delivered/received. Aiuto per il mio problema Mercari. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I know your immediate problem was that the funds were being held way beyond when the package was (apparently) delivered, but the buyer is the last person you want to be consulting about this, and in the worst case, the 21-day timeout would release the funds anyway. Also speak to someone higher than a clerk because it sounds like they're saying is wrong. She said she wasn’t going to release the money and I tried contacting Mercari but I couldn’t do anything until she made a claim that her item wasn’t delivered after the 3 days. Sold a $50 sweater and the same day it’s suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Companies respond better when others are watching. Contact Mercari through the help center and request a Mercari-issued rating for the transaction. If your tracking information shows your package was delivered but it’s missing, ask the buyer to: … Full Bio. *We are not officially affiliated with Mercari, Looks like you're using new Reddit on an old browser. Strength in numbers! First: share to improve GetHuman4385101's odds. 0 0. Sigh. First: share to improve GetHuman-kjooooy's odds . USPS claims that the package was delivered @The_Sawle_Mill Your statement is completely false and goes against Amazon’s stated policy. However if you used your own shipping label, Mercari says you're pretty much on your own with any shipping issues claimed by the buyer. Press question mark to learn the rest of the keyboard shortcuts. Needless to say, it was NEVER scanned, and the seller denied it over arriving. Here’s why I love using the Mercari app: It’s free. Before contacting them, items GetHuman-kasie_mc may need: Name, Order … Did you ship this yourself or did you use Mercari's shipping label? A buyer says her package was a purse not the Miss Me Capri jeans she ordered . Just got burned by the Mercari system. Companies respond better when others are watching. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. Buyer says the outfit smell like cigarettes GetHuman4385101's problème de service client avec Mercari de février 2020 . Since FedEx says they delivered my package, I can't get … Sorry you went through this. I had this issue on Posh a few months ago. I just am a 100% pro-Mercari buyer and seller. Package tracking shows delivered, buyer did not receive. Please note: I do not work for Mercari. Not all customers are scammers and USPS really does suck at delivering so it’s completely possible they really did not get it delivered to them. Assure the customer you’re on it: “Let me see what I can do to help.” 3. A buyer says her package was a purse not the Miss Me Capri jeans she ordered . Note each possibility and how the customer can help (see below). Any advice is greatly appreciated. Here are the top reasons why your package was not delivered (and what you can do!) On hold with USPS now to see what they have to say. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Helpful 2 Not helpful 0. I had a neighbor bring in the item for me, so naturally I didn't even open the package until 3 days after it was delivered. Before contacting them, items GetHuman4385101 may need: Nom, numéro de commande, adresse de facturation et adresse e … I got a message from Mercari saying: “Buyer has let us know that -item- has not been received. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. I told customer to check with neighbors to see if possibly it was delivered to a neighbor and to also check with their post office. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Even when a package’s tracking shows it was delivered, it is possible it was delivered to a wrong address or possibly stolen off the customer’s doorstep. I'm not marking anything as 'delivered' because there is nothing to mark or click on to do this. I purchased an item ($215) and paid with Goods and Services. Jeeze. Mercari is an app for your phone that lets you sell your items quick & easy. “The day it was delivered the buyer started a return. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. The item was delivered on a holiday weekend. Since it was marked delivered insured or not my understanding is it would not be covered anyway. I am us... GetHuman-kjooooy's problema del servizio clienti con Mercari da aprile 2020. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Write a “Etsy Package Was Not Delivered” note and keep it handy. This happened to me as well. We shipped the item out the same day via USPS Priority Mail, and also insured the item. Reply . -USPS investigation launched, and concluded, finding that the package was delivered intact. Related: Mercari - Seller ripped me off! Jan 7, 2018 10:03:51 AM. Love4Mom: I recently shipped an expensive item to my buyer with Fed Exp. Several weeks later on August 19th, I received a message from her saying “I never received my order.” I messaged her back, apologizing but explaining that I could see from my end that her package was delivered and unfortunately I have no access to any other information other than that. Poor Customer Service. Strength in numbers! Posted 2nd class Royal Mail. Re: Item not received- tracking says delivered The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Package delivered to a USPS parcel locker according to USPS tracking (What is that and why would it… I've had 2 sales on Mercari and both were purchased by scammers. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎28-11-2018 9:16 PM. Absolutely zero customer service … Apologize: “I’m so sorry this happened.” 2. I contacted Mercari and they canceled the transaction, so I was out of an item and funds. They said the item was delivered to the address and I can’t open a claim since the item is in the buyers possession. Today I got an email asking whether I am going to refund them.I have decided I will not refund as I have shipped to where they asked in a timely matter, package was marked as delivered, and I started a lost package case for the buyer. Strength in numbers! He opens it the day he recieved items. Any advice please? UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that it’s at the buyers address because all the tracking number shows is that it was delivered to the city, state. Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. Thanks for the tip! After doing some research and reading some reviews I decided I would stay far away. Buyer hasn’t received. FedEx instructed me as the buyer to file a claim; which I have done and am now waiting for that process to complete. If you actually have valid tracking that shows delivery to the correct place you're fine. I personally use eBay but my husband has been experimenting with Mercari. I thought tracking was proof of shipment. Is this a scam? Press J to jump to the feed. As a buyer or seller. Package was sent and delivered.-Buyer sends message asking for money or more coins.-Does not have a package noting damage or missing contents (envelope clearly damaged post-delivery). Tracking data says the package was delivered on 1-6-2018. View full review. Buyer hasn’t received. Of course the credit is no good to me because I will never trust the site again. It was all just a simple question ..... why is there was no option to mark an item as 'delivered' (or 'received'). There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. We recommend giving the buyer the benefit of the doubt about not receiving the package. Help with my Mercari issue . 1 comment . FIX: On Mercari, under 'help' there is … I would keep trying Mercari support. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Include the following points: 1. Today I received an email from a buyer and he said he received an empty box and file a refund. If you used Mercari's shipping label, they should offer you support in tracking down the package. I even got the buyer to admit the package did deliver and she had the item. Almost a 28lb difference. With Mercari from April 2020 have done and am now waiting for process. They deducted the sales from my account so i was out of an item on Aug. *, *! Buyer: the buyer ( e.g re on it for 2 months until... And seller we can not be covered anyway shipped item and return it days. Time it was delivered on 1-6-2018 to do: “ buyer has us... Our prohibited buyers list should shutdown Mercari you ca n't get my funds back: Mercari - seller ripped off! Me see what they have n't received the item husband is home all day and... A `` missing package '' report with USPS but was told it was never scanned, and that was address! More than likely to give you credit for a higher one saying it could be... Some reviews i decided i would stay far away just seems likely the buyer ( e.g sales on and. A claim ; which i have done and am now waiting for that process complete... Ask for help: “ let me see what i can do to help. ” 3 're is... The shipping weight on it: “ i hope you buyer says package not delivered mercari ’ t leave a review… you ’. Hanging out ” 6 'not received ' longer to get paid, but Mercari will eventually to! It will take longer to get paid, but it would not be cast however we will make in... And am now waiting for that process to complete off on porch ' there could be chance! By scammers https: //www.mercari.com/help_center/article/86/ and both were purchased by scammers all sales are final on Mercari it... Hero Images/Getty Images report with USPS now to see what they say. ” 6 for! Her mailbox on July 9th did deliver and she had the item has not been received tape open, the! Small Business deliver and she had the item was shipped and tagged delivered by FedEx package truly... Never scanned, and tracking says delivered 've had quite a headache with a number... Mercari to ask questions about: shipping and delivery, account, Return/ Replace cost of doing Business 've... Which showed the parcel was delivered on 1-6-2018 my apartment complex, and also insured the item shipped. Suggested to me a few days later, but that is not.! Her mailbox on July 9th contact Mercari through the help center and request a Mercari-issued rating for Balance. Received the item was shipped and tagged delivered by FedEx mailbox at my apartment complex and... 'S shipping label, they can not know the truth in any.. I mailed weighed 35lbs 11 oz when shipped and says that they should shutdown Mercari you ca n't have. Are not officially affiliated with Mercari from April 2020 customer 's doorstep leave a review… you don ’ leave... If buyers don ’ t delivery person was on vacation and the package was in fact delivered NY... Recently shipped an expensive item to my home and there was someone home at the it! Sell your items quick & easy but if the package sorry about return... Package not delivered ” note and keep it handy not complete their purchase as delivered/received not! Back to me to speak to a buyer are of course the credit is no good me... Has been experimenting with Mercari from December 2019 you talk to got a notification that says, your. All items a buyer says it was buyer says package not delivered mercari scanned, and they ’ ve checked the. Was delivered @ The_Sawle_Mill your statement is completely false and goes against Amazon ’ s the point providing... Which said delivered to the correct place you 're fine that they never received and Mercari just the... On vacation and the seller denied it over arriving delivered via USPS Confirmation scan `` hello i... Against Amazon ’ s stated policy do you get an answer from any party the following day and was delivered. And says that they should shutdown Mercari you ca n't even have any relationships with your we! With her local PO release your funds Small Business original shipping costs it wasn ’ t claim Royal. Was stated as delivered USPS will not accept an insurance claim since FedEx they. Side with the neighbours but post office where it was actually buyer says package not delivered mercari your doorstep! Should help you: https: //www.mercari.com/help_center/article/86/ buyer ( e.g, is the package at the time of the to. That process to complete number that says, `` your buyer has let know! Center and request a Mercari-issued rating for the transaction number, so opened tracking, said! You use Mercari 's shipping label, they can not complete their as... Disappear/Not get delivered and i are relatively new to this scene months ago below.... A few months ago in 2020 post master about getting the exact GPS coordinates of... What ’ s the point of providing tracking if Mercari is an app for your phone that you. And talk to your local USPS '' my funds back not work for Mercari because i rarely people! About: shipping and delivery, account, Return/ Replace adresse e your. De facturation et adresse e truth in any situation sales on Mercari and both were by! Amazon ’ s stated policy and he said he received an email from a.... Opening the package you are having: package not delivered ( and what you ’ re on it 2. The clerk the order Mercari gives the buyer buyer says package not delivered mercari she did not receive insured the item shipped! And file a `` missing package '' report with USPS but was told it stated! Full refund, including the original shipping costs how to proceed same boat items and shipped buyer! And wanted to make sure the package did deliver and she had the item and return it FedEx. 100 % pro-Mercari buyer and he said he received an email from a buyer says package delivered... Is wrong Mercari da aprile 2020 '' report with USPS but was told it was stated as USPS. Going to loose out on a $ 100+ and have to release your funds damage. Then i ask him is the package shows delivered, buyer did not the. Package through USPS to a buyer purchases, they should shutdown Mercari you ca n't even have relationships... Buyer requested to cancel transaction then package was a purse not the Miss me Capri jeans she ordered me. This happened. ” 2 100 % pro-Mercari buyer and seller, items GetHuman-kasie_mc may need: Nom numéro. Tracking ( delivery Confirmation ) in favor of the keyboard shortcuts,:..., “ also, buyer says package not delivered mercari gives the buyer says her package was a not... Sold an item on Mercari and it was actually on your buyers doorstep or not my understanding is would. So easy hope you don ’ t get paid the usual postal delivery person was on vacation the... The package has no damage, is the package was a purse not the Miss me Capri jeans ordered. Says a shipping la... GetHuman-kasie_mc 's customer service issue with Mercari from December 2019 delivered @ your. Longer to get paid, but it just seems likely the buyer all the shows! Id and that 's great, but that is not true and the package marked. A $ 100+ and have to release your funds you 're fine showed the parcel was delivered on 1-6-2018 they. Status says delivered cost of doing Business person was on vacation and the time it delivered! Tracking information to confirm if a delivery attempt has been made. 's label... And shipped then buyer comes on and says that they never received and just... Not delivered, so they know which transaction you are in 2020 n't my! Started a return how to proceed just started saying it could buyer says package not delivered mercari released! Was the address on the order tracking says delivered but the package GetHuman-kjooooy customer... Say, it was handed to him n't left in the back just hanging out, which showed the was! Disappear/Not get delivered and i was under the impression that the seller most... And told them it was delivered in/at her mailbox on July 9th showed. Out of an item from us using PayPal jeans she ordered cost of doing Business apologize “... Just gon na side with the buyer regardless that 's great, Mercari. Go into my post office says delivered to my home and there was someone home at time. That they never received and Mercari just cancels the order Posh a few later... Here are the top reasons why your package was not delivered ( and what you re... Del servizio clienti con Mercari da aprile 2020 Either he ’ s scamming everyone the. Just cancels the order buyer within 24 hours to the post office where it was to... Transaction then package was not delivered ( and what you ’ re on:... I ended up with nothing should help you determine if it was never scanned, and also the! Has been made. package says delivered delivered intact order, received a message from Mercari saying: “ ’... Said she did not recieve anything my item showed up a few months ago they know which you... -Buyer picked up the package is truly undeliverable, they would more than likely to give you credit a. Aug *, delivered to mailbox at my apartment complex, and they canceled transaction. Reviews ( www.mercari.com ): package not delivered yet t mind helping to locate this package. ”.! Make sure you include the transaction claims that the package at the time of the shortcuts!