It is actually an early Christmas present from my mum as my old dressing gown was literally falling to pieces. Treat yourself or a loved one to a luxury robe made from the finest materials. I have been dealing with this for 5 weeks.Never ever again I will even consider buying anything from WC, which I truly used to love. Please email us at feedback@thewhitecompany.com with your order number and I will look further into the status of your refund for you. Even with the current 20% off, it's still pretty pricey. Complained on Facebook and was told to PM them but their message facility was not working - utterly appalling.Update: was sent label for a return. You can find a bathrobe to suit just about any budget. Was passed from 2 women neither one telling me they were leaving who said they couldn’t deal with my problem and told me to phone. After 25 mins of no response I went back to the help line to a great man called Jerard who finally sorted out the problem. For expedited shipping information, please call our customer service line at … It is really disappointing to hear that you have not been given the service you know we should be delivering. Tried to have an on line chat. So I ordered a gift card for a christmas gift on 19th December for a good friend and on 31st December when I found out they hadn’t received it I contacted the WC and complained. I am 5'9" and about a size 14. Only it's spoiled that aspect of expensive hotels for me because their robes are never as good as the one I have at home It's true that after a couple of years some of the threads have pulled, but I don't mind that. Please email us at feedback@thewhitecompany.com with your order number and I will look further into the status of your order for you. It's £75 quid. A: Yes. Free UK delivery over £50. Is this an answer, did they even bother to check up on it, does this mean I can expect it sometime this year!! Bring the spa experience home with the Comphy Spa Robe. This has still not been delivered 1 MONTH later. all of the plush robe designs have two 6”x 6” pockets in the front. The voucher has still not been sent. Company Cotton Women's Large/Extra Large White Bath Wrap An ingenious cross between a towel and a An ingenious cross between a towel and a robe, our shower wrap offers the best of both worlds. Now, because of Covid and lack of sweet smelling stores the company is being seen for what it is. Items delivered on time, as described and any refunds made efficiently. Kind regards Claire. It’s a warm robe review, and hopefully, with the endorsement, you can feel more confident with your future robe choices (or gifting). Now $59.50 (2 reviews) Quick View > bestseller. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. Will obviously need to try to get a refund on the Debenhams one.What size do you think I should go for? Features | Sustainable, Eco-Friendly, Bamboo Type of Pajama | Eco-Weave Long-Sleeved Knee-Length Robe Price | $79. And some prefer to match their bathrobe with the rest of their bath linens. To comment on this thread you need to create a Mumsnet account. If my refund is delayed because of this I will be very unhappy. The company's filing status is listed as Inactive and its File Number is L07000079151. Browse through our many different sizes of white Choir robes and other colors available for sale. The Turkish Towel Company’s bathrobes all come from the legendary region of … Nightmare to get through to anyone. I got a copy and paste reply stating that I have until end of January.Well done white company, I’ll now be forced to break lockdown simply to meet your deadlines.For the sake of a £20 water bottle, vs a fine for being out. The white company you steal peoples monies I am absolutely appalled at your companies staff and processes -no doubt I will get another generic apology from Lauren telling me it’s on its way - your company and it’s employees LIE LIE LIE ! I have been in touch with customer service and they've replied with an email that didn't really make sense, saying to keep a look out on their website for when it comes back in? Thank you for your feedback. Chatted to customer service on line and was told the parcel at the local hub as of yesterday and will be delivered soon. Find helpful customer reviews and review ratings for Acanva Women's & Men's Terry Robe Plush Cotton Spa Kimono Bathrobe, Medium, White at Amazon.com. Crafted from our signature soft microfiber, this robe is the closest you can get to actually wearing our sheets. Was a special gift for my son. I use them to wrap my hair after washing. !Really White Company pull up those cashmere sock! Matte White Choir Robe. If you require any further assistance, please email us at feedback@thewhitecompany.com with your order number and I will be happy to look further into this for you. Get five-star pampering without leaving home, thanks to this shawl-collar robe of luxuriantly thick and soft (yet lightweight) hydrocotton with grey trim. Sent wrong item. The Registered Agent on file for this company is Riggs Tammie T and is located at 5204 N … Thank you for reaching out to us via TrustPilot. Got an email Wednesday saying items had been dispatched, and proceeded to say 0 under the quantity and then underneath was an apology saying my item was out of stock. And my son was very excited about this. I am so sorry to read about your recent customer service experience with us at the White Company. It was after 3 requests to cancel that the White Company then decided to despatch the order, I immediately requested a return - after several attempts to contact them, the White Company eventually sent a courier to collect.I then received a part refund and was advised that this was because part of the order was damaged in return transit! As a cash rich company I suggest they employ more staff to support customer care. They use this as a selling point but, sadly, they do not glow in the dark at all :( I also bought them because they are 100% cotton and that was my main criteria.I am completely disappointed and will not buy from them again as I do not trust them. Applied this to parcel. They are exceptionally soft, and stay that was despite multiple washing. Brilliant. Kind Regards Elarna. Company Cotton Men's Small Turkish Cotton Long Robe in White Relaxed and roomy, our robe is woven of long-staple Relaxed and roomy, our robe is woven of long-staple Turkish cotton terry for lived-in softness and absorbency. Customer services very condescending and unhelpful . If I could give 0 stars I would! This experience has really coloured my Shopping experience and relationship with the WC in a negative way. Worth the money? Available in white. Officially Licensed NFL Team Silk Touch Bath Robe, For Men and Women 4.6 out of 5 stars 5,623 $30.00 $ 30 . A classic towelling dressing gown for both him and her from The White Company. The Registered Agent on file for this company is Noah Fong and is located at … I am very surprised by all of the negative comments made. I bought the 'Glow-In-The-Dark London At Night Pyjamas', of course because I thought they glow in the dark! Absolutely shocking service from the White Company. Very angry and disappointed. Worst online shopping experience I have ever had. I wouldn't get it in white incase it got a bit grubby looking after a while. For what it's worth, I bought hydro cotton towels from pottery barn when I visited NY. Any request to speak to someone in person or for this matter to be escalated are being ignored. I ordered a 50 pound voucher the week before Xmas. Anywhere else I can try for 100% cotton dressing gown/bathrobe, preferably with a … Click & Collect. I am so sorry to read about your recent customer service experience with us at the White Company. © 2021 Trustpilot A/S. Luxurious and personalized hotel bathrobes and spa accessories for men and women. The most common colors are black, white, brown, navy, and many printed designs. Disappointing as I have been a loyal customer for more than 10 years. Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox, www.thewhitecompany.com/clothing/robes/hooded-velour-robe--blossom/. Choose from luxurious fabrics including, cashmere, egyptian-cotton & sateen. Keeps you warm without over heating and washes really well too. They have zero care.WC you have nice things, but your service is not worth my health.They deliver smashed boxes, incomplete orders and then offer you a £5 voucher to get you back. Excellent service and good quality products I regularly shop online with the White Company and have never had any issues. To date I have heard nothing from the carrier (Hermes). The matte white choir robe option is one of our best sellers. I didn’t hear nothing, so 9pm contacted the chat. I have one. Thank you. Am still waiting. Basic bathrobes sell for as little as $15 to $20. White Robe Home Spa LLC is a Florida Domestic Limited-Liability Company filed on August 2, 2007. Then they have arranged a DPD collection for the return and for 5 weeks they keep saying they are looking into it. After two weeks, the button fell off. Up to you if you think it's worth it. If you are a 4-8 it will fit casual & drapey, If you are a size 10-12 it will be a little snug with less drape. Sleek non-see-through dull flat finish The voucher is for my sister and she is very disappointed. lots of assurance on how much pride they take in their service and products . The name Robeworks is synonymous with five-star luxury – our plush robes are the softest and most elegant. I have made a valid complaint about an item of furniture , the quality and finish was extremely poor . I am so sorry to read how displeased you are with one of our most popular Pyjama sets. Bring the spa to your home with a variety of luxury spa robes, bathrobes, towels, and throws. £15.00. Order placed December 26. I have it and it is the best dressing gown I've had. I am sorry to hear of your disappointment with our customer service and receiving the wrong item. Find out what genuine customers have said about thewhitecompany.com. I did not expect this sort of poor quality from The white company . On the website it said it will be delivered 3 to 5 days. I used to love this company , always thought they were a little bit more upmarket and special . Perhaps a Xmas pressie if you think it's too much of your own cash to spend on it? No contact methods work, no online chat available. They told me it would be sent out ASAP but as I wanted to raise a complaint they told me someone would be in touch in the next day or so. Wild Atlantic’s extra large one size fits all Wet & Dry Changing Robe is like having space inside, outside. Our exclusive white robe nestles you in unbelievably plush and incredibly soft Turkish cotton. No apology. Received notification of courier coming to collect. But this service has humiliated and treated me so badly that I will never want to even remember of them.The staff via chat they make you feel like they are loughing from you. Designed in Ireland, this is a multi-purpose robe made for walking, watching sport, and climbing out of rivers, pools or the sea, in changeable, wild weather. All rights reserved. To be outraged 2008 supersize vs skinny ? Find out what Mumsnet users thought of Echo by Lloyd’s Pharmacy, We’re looking for parents in the North, Midlands or South East to take part in online focus groups. I have spent £250 with them. Read … Ending Sunday at 6:09PM GMT 5d 13h. Long and generous styling makes this unisex robe a great wrap for stepping out of the bath or padding down to breakfast. I am sorry to hear of your disappointment with our customer service and not receiving your order. It’s like being in an abusive relationship, you keep buying, because you like the stuff they sell.However this is my last time with them. White Company's Unisex Classic Cotton Robe is 100 percent absorbent cotton, so ditch the towel altogether and wrap this baby around you right out of the shower if you want. Ordered a hot water bottle with cover for Christmas. £4.65 postage. 00 Officially Licensed NFL Team Silk Touch Bath Robe… A written email would've cleared up the confusion a lot quicker. ... (1 review) Quick View > 30% off . White Company robe I recently bought this from Debenhams, but after a few weeks one of the seams has started to come undone and is fraying, so will try to return it. Enjoy the relaxing comfort of a robe from The White Company US. Get in touch online, and whilst they were quick to respond, they are expecting me to return it via post before the end of January for a refund/exchange. Thank you for taking the time to send in your feedback. Please email us at feedback@thewhitecompany.com with your order number and I will look further into the status of your order for you. They have it in slate grey also. The only issue with their service is their emails. If you require any further assistance, please email us at feedback@thewhitecompany.com with your order number and I will be happy to look further into this for you.. Kind Regards Elarna, Thank you for taking the time to send in your feedback. Thank you for your feedback. Have contacted White Company to inform them and request collection with correct label, but had no response. Yes, definitely worth it. I emailed the White Company on Sunday 3rd and had a standard reply on Monday 4th with the standard comment ‘concerned', 'my apologies', ‘I will be in touch'. The unique textured weave combined with terry ensures the towel is quick drying, reducing energy usage during laundry. I try phoning and emailing White Company, ask for a call back but no responses after 10 days. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. We have a vast selection of white church Choir Robes with many different sizes and bulk discounts available. Love my White Company robe - definitely worth the price on a price-per-wear basis. Noel took my info and just logged off. They come up quite big. Makes a perfect gift too! I am sorry to hear of your disappointment with our customer service and not receiving the gift card. I was 100% assured today that I will hear back by the end of today. I'm an 8-10 and have the xs size. Courier refused to take parcel as label was for a different service! The company's filing status is listed as Canceled and its File Number is 200326310137. Please be assured that your comments are passed onto the relevant department to ensure this level of disappointment is not received again. What has happened to the White Co!, I never understand why higher end retails use carrier’s with such poor services and to crown it all they own customer service has dropped dramatically.I ordered on 24th December and my products arrived with the carrier on Monday 28th, and WERE out for delivery on Tuesday 29th, the time slot was changed and then cancelled and I was told there was 'a slight delay' and that they would message me on 30th. I explained we’re in a lockdown, essential travel only, will it be extended.Simple answer? Others prefer a darker color, which is more forgiving in case of staining. Just what you want to put on post-shower or for chilling out at home. I to have concluded that their call centres are abroad as, whoever read my email, did not understand English. Some consumers like the fresh, clean look of a white bathrobe. I can’t believe all the negative reviews, so sad but have to agree. White Company hydrocotton robe. Shop The White Company's bathrobes today. Real reviews from real people. Flannel Robe . My order arrived swiftly but had to email them about a return, the reply was incoherent and didn’t bear any resemblance to my question, they also spelt my name incorrectly. Even with the current 20% off, it's still pretty pricey.White Company robeI recently bought this from Debenhams, but after a few weeks one of the seams has started to come undone and is fraying, so will try to return it.Anywhere else I can try for 100% cotton dressing gown/bathrobe, preferably with a hood? £3.30 postage. Free shipping and returns on The White Company Unisex Hydrocotton Robe at Nordstrom.com. It's such a shame when genuinely good businesses are struggling and the ones that remain show no regard what so ever for any form of customer service.I placed a large value order in November after 3 weeks of no delivery date being provided and email, calls and webchats ignored I cancelled the order as it was clear it wasn't going to arrive in time for Christmas. The Eco-Weave Long Sleeved Knee Length Robe is amazingly soft and has an elegant weave to the luxurious robe. Not hydro cotton but I have this one and love itwww.thewhitecompany.com/clothing/robes/hooded-velour-robe--blossom/. but words do not particularly help, especially when they are not backed by actions or results . Sale ends soon. I placed an order on the 24th, was told on the 29th it would be sorted and dispatched within 48 hours. I ordered bed linen as a Christmas gift on the 9th December. Comfortable. **Please Add $10.00 For Sizes 2XL-3XL, $20.00 For Sizes 4XL-5XL** Shipping: All robes ship in 1-3 days. Poor customer service. I am sorry to hear of your disappointment with our customer service and not receiving your order or refund. Browse our selection of luxury bathrobes and envelop yourself in … Only the latest review will count in the company's TrustScore. The terry loops offer a regenerating pampering massage and sense of well-being. Informed original order had by now gone out of stock. Would have been simpler, and cheaper cost wise, if they could just send me a new cover for the water bottle if I sent them photo evidence of the broken button - but common sense doesn’t seem to win vs drawn out lengthy and pointless return processes, I have been waiting for a refund for two items that I paid for but became out of stock the refund has supposedly been processed since 11th dec still not had it . Born in California in 2004, Viva Terra's name means "living earth" and this ethical eco-conscious company values the talents of artisans from around the world. Q: Do they pockets? Thanks everyone. I was transferred to Terrance, who I did ask why was I disconnected from Noel without any notice.Terrance said Noel had to go to lunch (9pm). or Best Offer. Customer service absolutely no help. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. The same thing happened last year with the delay in delivery but I didn’t complain as I should have but again, this is not the kind of service you expect from a luxury brand! It also dries quickly and provides moisture-wicking comfort. FREE SHIPPING It is really disappointing to hear that you have not been given the service you know we should be delivering. Please accept my sincere apologies for the disappointment this has caused. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. Some assistants said they haven’t received it, some said they have processed my refund but don’t know why I haven’t got it, some said their finance team is looking into it.They just lie promising to call back, email back, but never do. It's £75 quid. Price. If you are a 0 it may be a little oversized & drapey. Chased today (7th of Jan) to be told I was refunded back on the 24th ( I haven't been refunded). This is page 1 of 1 (This thread has 8 messages.). Shop White Turkish Bath Robe. Forcing customers to break lockdown to meet return deadlines. I wish I had read the reviews before ordering as the White Company has lived up to every poor review it's received (and there are many!). I cannot apologise enough that the whole debacle has left you distressed and upset. Women’s designs and colors are plentiful as well. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. White Robe, LLC is a California Domestic Limited-Liability Company filed on September 16, 2003. The Perfect Length – Ankle length bathrobes are just right if you are looking for a robe that will keep you warm during the fall and winter months. Amazon try 3 deliveries to wrong address and then return my order to White Company. Free shipping and returns on The White Company Cashmere Robe at Nordstrom.com. As described and any refunds made efficiently address and then return my order to White Company i contacted the Monday... Comfort of a White bathrobe $ 20 is synonymous with five-star luxury – plush! Having space inside, outside despite multiple washing i did not understand English ( 1 ). 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Into it as Inactive and its File number is 200326310137 robes are the and., thank you for taking your time to send in your feedback 29th...